How to Open a GX Bank Account — Step-by-Step Guide (2026)

GX Bank (officially GXBank, GX Bank Berhad) holds a digital bank licence from Bank Negara Malaysia (BNM) and describes itself as the first of the five digital bank licence applicants to receive approval to commence operations. Its site credits GXS and Kuok Brothers as its backers. The entire banking experience runs through a single app. No branches, no queues, no paper forms.

If you want to know whether GXBank is the right savings account for your money, read our full GXBank savings account review. This guide is purely about the account opening process — what you need, what to expect, and how to get through it without issues.

Eligibility Requirements#

Before you download anything, confirm you meet the requirements:

• Malaysian — GXBank's list says "Malaysian" and does not mention permanent residents; check in the app if you are a PR
• 18 years old or above
• No existing GXBank savings account at the time of application
• A bank account with another bank in Malaysia
• A Malaysia-registered mobile number
• A MyKad in good condition for eKYC (not faded, with no tear in the plastic film)

After opening, you must make a fund-in deposit of at least RM20 from your own bank account (a first-party transfer) within 30 days to activate the account. There is no minimum balance.

At a glance:

Step-by-Step: Opening Your GX Bank Account#

GXBank says opening can take as little as 4 minutes if your documents and lighting are in order.

Step 1 — Download the GX Bank App#

Search for "GX Bank" on the Apple App Store or Google Play Store. GXBank warns that all its services are conducted only through the GXBank app and that it has no sales representatives or third-party agents, so avoid anyone offering to open an account for you.

Step 2 — Register with Your Phone Number#

Open the app and enter your Malaysia-registered mobile number, then follow the prompts to verify it.

Step 3 — Complete eKYC Verification#

This is the most important step — and the one most likely to cause delays if done carelessly.

You will be asked to:

1. Scan the front of your MyKad — hold it flat, ensure all four corners are visible, avoid glare and shadows
2. Scan the back of your MyKad — same rules apply
3. Take a selfie / liveness check — the app uses facial recognition to match your face against your MyKad photo. Remove glasses, hats, or face coverings. Use a well-lit room with a plain background

The eKYC system is automated. It cross-references your MyKad details against the National Registration Department (JPN) database.

Step 4 — Set Up Security#

Follow the prompts in the app to set up your security details.

Step 5 — Account Activation#

If eKYC passes, your account is opened. To activate it, make the fund-in deposit of at least RM20 from your own bank account within 30 days of opening.

What You Get After Opening#

Once your account is active, you have immediate access to:

• GX Account (savings) — GXBank's page lists 2.00% p.a. daily interest on the Main Account and on Savings Pockets, effective 1 October 2024. Check the app for the current rate
• GX Card — a virtual card you can use for online transactions while your physical debit card arrives; GXBank says there is no annual fee and no fee for the first card issuance
• DuitNow — DuitNow QR and DuitNow transfers
• In-app features — scheduled and automated transfers, and Savings Pockets

GXBank's fee table lists RM0 for account closure, statements, intrabank transfers and DuitNow transfers. There is no minimum balance.

PIDM Protection#

Your GXBank deposits are protected by Perbadanan Insurans Deposit Malaysia (PIDM) up to RM250,000 for each depositor (PIDM applies the limit per depositor per member bank). This is the same deposit insurance that covers Maybank, CIMB, and every other licensed bank in Malaysia. GXBank is not an e-wallet — your money is a genuine bank deposit with full regulatory protection.

Common Issues and How to Fix Them#

eKYC Rejection#

This is the most common problem. The automated system rejects submissions for:

• Poor lighting — use natural daylight or bright overhead lighting. Avoid backlit situations
• MyKad condition — if your card is scratched, faded, or has a damaged chip area, the scanner may fail to read it. A severely worn MyKad may need replacement at JPN before you can proceed
• Face mismatch — if your appearance has changed significantly since your MyKad photo was taken (weight change, ageing, facial hair), the liveness check may struggle. Remove glasses and ensure your face is clearly visible
• Blurry images — hold your phone steady. Clean your camera lens

You can retry eKYC multiple times. If it continues to fail, contact GXBank support through the app.

If Your Account Does Not Activate#

If your account does not activate, check that you have made the initial fund-in deposit of at least RM20 from your own bank account within 30 days. For help, GXBank lists a 24/7 support team at ask@gxbank.my and +603 7498 3188.

Transfer Limits for New Accounts#

Check your transfer limits in the app. GXBank's homepage also announced a new 12-hour security pause for unusual transfers, so a large or out-of-pattern transfer may not go through at once.

Tips for a Smooth Account Opening#

• Do it during the day in a well-lit room — eKYC cameras perform significantly better with good lighting
• Clean your MyKad — wipe off fingerprints and dust before scanning
• Use a stable surface — lay your MyKad flat on a dark, non-reflective surface rather than holding it in your hand
• Ensure your phone OS is updated — older OS versions can cause app compatibility issues
• Have your MyKad ready before starting — the app may time out if you take too long between steps

Next Steps#

Once your account is open, consider exploring our other tools and guides:

• GXBank Savings Account Review — a detailed look at whether GXBank is the right place for your savings
• Best Digital Banks in Malaysia 2026 — GX Bank, Boost Bank, AEON Bank, Ryt Bank compared on rates, features, and who each suits
• Digital Banks Malaysia 2026 — how GXBank compares against Boost Bank, AEON Bank, and the other licensees
• How to Save Money in Malaysia — practical saving strategies beyond just picking the right bank
• How Fixed Deposits Work in Malaysia — if you want to lock in a guaranteed rate instead

Amendment, 17 October 2026. We re-checked this guide against GXBank's own pages (gxbank.my savings account, debit card, about us and homepage) and PIDM on 17 October 2026. Corrected: (1) The guide said there is no minimum deposit. GXBank's eligibility list says a minimum initial deposit of RM20 from your own bank account (a first-party transfer) is required within 30 days of opening to activate the account; there is still no minimum balance. (2) The guide said an account needs only a MyKad and a smartphone; GXBank's list also requires holding a bank account with another bank in Malaysia and a Malaysia-registered mobile number, and says "Malaysian" without mentioning permanent residents. (3) The guide called the default product a Shariah-compliant "Savings Account-i"; GXBank's page describes a "GX Account" with a Main Account and Savings Pockets and does not describe it as Islamic. (4) Opening time: GXBank says "as fast as 4 minutes" (the guide said 5-10). Confirmed: PIDM protection up to RM250,000 for each depositor; age 18 and above; 2.00% p.a. daily interest on the Main Account and Savings Pockets, effective 1 October 2024; RM0 DuitNow transfer fee. Removed as unsupported: the October 2023 launch date and "first operational digital bank" wording (GXBank's own claim is first of the five licence applicants to be approved to commence operations), the Grab joint-venture and GrabPay integration claims, the Apple Pay, Google Pay, Samsung Pay and Mastercard claims, round-ups, the 6-digit PIN and biometric details, the tablet and desktop statement, the waitlist and new-account limit claims, and the "no monthly fees" claim.

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